Account Setup
Q 1. What should I do if I don't remember my account's information?
You can request a password reset email through pressing "Forgot Your Password?" on the
Customer Login page. You can also contact the Customer Support specialists to get your
account details.
Q 2. Do I need to set up an account?
Yes, If you're wanting to purchase knee brace for yourself, you're medical professionals
and you're a store owner then you need to create an account.
Q 3. How do I set up an account?
Select My Account for New customer; after that, click "Create Account" and fill in the information mentioned in that form.
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Ordering
Q 1. How do I place an order for myself?
You can make a purchase through our website or by calling the Customer Support specialists.
Q 2. How do I place an order for my clinic?
After setting up an account, you may order directly through our website, e-mail your purchase order to support@z1kneebrace.com, or by calling our Customer Support Specialists.
Q 3. Does Z1 Knee Brace offer discounts?
If you want to bulk purchase then you can contact our team via mail for discounts and offers.
Shipping & Delivery
Q 1. How are shipping costs calculated?
For 1-2 units of knee brace are free shipping. The above 2 unit shipping charges will be applicable. And know about shipping charges; please get in touch with our support team or via mail at support@z1kneebrace.com
Q 2. When can I expect my order to arrive?
Z1 Knee brace ship products by two methods -
If the product ships by Amazon MCF then you will receive it in 3-5 working days.
If the product ships through India then you will receive it in 5-7 working days.
Q 3. How can I track my order?
Once your order has been processed, you will receive an email with your tracking number. You can also check your order status here using the website user dashboard. You can also track the status of your order under the order history in your account.
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Q 4. Can I cancel my order?
Orders cannot be changed or canceled after submission. Please review your order for accuracy before submitting. Please reach out to our Customer Support Specialists if you have any questions.
Return Policy
Q 1. Can I return my order?
Yes, you may return the product within 15 days of your purchase date.
Q 2. Will I have to pay the shipping fee on a return?
Yes, Buyers have to pay the shipping fee on a return. If you have any inquiries about the return, contact our mail info@z1kneebrace.com.
Customer Service
Q 1. How can I get in touch with a customer support representative or team?
Online Chat: Look for the chat icon on the lower right-hand side on z1keerace.com
Phone: +91 86969 78884
Email: support@z1kneebrace.com
Average response time within 24 business hours.
Product Questions
Q 1. How do I know which product I need?
You should consult with your physician or doctor. After you've decided that the brace is needed, talk to your physician or doctor. If you have any inquiries related to the products, you can contact us at info@z1kneebrace.com.
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Q 2. How do I know which size I need?
You will get "How to take Measurement and Size Chart " on the product page with a complete instruction section. You can check your right knee size.
Q 3. Can knee braces help prevent knee injuries?
Yes, knee braces help prevent knee injuries.
Q 4. Are knee braces suitable for all age groups?
No, these knee braces are suitable for adults.
Q 5. Can knee braces be worn over clothing?
Do not wear a knee brace on clothing.
Q 6. Are knee braces covered by insurance?
No, This knee brace is not covered by insurance.
Q 7. Can I wear a knee brace while sleeping?
Do not use knee brace while sleeping.
Q 8. How do I clean and maintain my knee brace?
Do not wash the brace. Clean with mild Damp cloth And Dry completely before reuse.
Q 9. How long should I wear a knee brace each day?
Use knee brace for 1-2 hours in a day at the beginning and increase the time gradually. Loose all the straps after every 2-3 hours.
Q 10. Can I wear a knee brace during physical activities or sports?
Yes, You can wear knee braces during soft physical activities or sports.
Q 11. Do Z1 knee braces come with a warranty?
We provide a 3 months warranty on each product from the date of delivery on the brace framing part. However, soft goods like strap, padding, and neoprene condyle are not included under any warranty. If you get more about warranty then check our Terms & Conditions page
Q 12. Are Z1 knee braces suitable for both men and women?
Yes, the Z1 knee brace is suitable for both men and women.
Q 13. Can a knee brace help with post-surgery recovery?
You can use a knee brace after surgery if your doctor recommends it.
Medical Professional & Reseller
Q 1.How do I set up an account?
Click on My Account. After that click on the Professional account and fill in all the details which are required. After that, click on the submit button.
Q 2.Do you offer discounts?
Yes, we will give discounts. Because medical professionals and business owners provide service to their customers and patients. Know more about offers and discounts you can via mail - info@z1kneebrace.com
Q 3. Does Z1 Knee Brace offer bulk order service?
If you want bulk orders, you can click and check the “Bulk Order page.” If you have more inquiries for bulk orders, then you can contact mail info@z1kneebrace.com
Q 4. Do you have any information I can share with my patients?
Yes, you can get all types of information about the product on the website and our social media handles.
Q 5. Where can I send my patients to purchase braces?
You can send patients directly to www.z1kneebrace.com to buy braces.
Become a Reseller
Becoming a Reseller of Z1 Knee Brace.
Z1 Knee Brace is the manufacturer of the custom knee brace.If you want to become a reseller of Z1 Knee Brace or you want to interested in purchasing regular and stoking in high volumes of knee braces then please fill this form or contact on info@z1kneebrace.com
If you’re a Store Owner, Reseller, Company Owner, Website Owner, E-commerce Dealers and want to start your knee brace seller with our own brading then please contact us. We Have private label service available.
Medical Professionals
Medical Professionals
Z1 Knee Brace is the manufacturer of the custom knee brace. If you’re a Medical Professional, orthopedic doctor, physiotherapist, prosthetics and orthotics, or other professional, fill out this form or contact us via email to learn more about our services.
