Account Setup
Q1: What should I do if I don't remember my account information?
You can request a password reset by clicking "Forgot Your Password?" on the Customer Login page. Alternatively, contact our Customer Support specialists for assistance
Q2: Do I need to set up an account?
Yes. Whether you are purchasing a knee brace for yourself, a medical professional, or a store owner, you need to create an account.
Q3: How do I set up an account?
Go to "My Account" and select "New Customer." Click "Create Account" and fill in the required information on the form.
Ordering
Q1: How do I place an order for myself?
You can purchase directly through our website or by calling our Customer Support specialists.
Q2: How do I place an order for my clinic?
After setting up an account, you may order via our website, email your purchase order to support@z1kneebrace.com, or call our Customer Support specialists.
Q3: Does Z1 Knee Brace offer discounts?
Yes, discounts are available for bulk purchases. Please contact our team via email for details.
Shipping & Delivery
Q1: How are shipping costs calculated?
Shipping is free for 1-2 units of knee braces. For orders above 2 units, shipping charges apply. Contact support@z1kneebrace.com for specific shipping costs.
Q2: When can I expect my order to arrive?
Orders shipped via Amazon MCF arrive within 3-5 working days.
Orders shipped through India arrive within 5-7 working days
Q3: How can I track my order?
Once processed, you will receive an email with your tracking number. You can also track your order status in your account dashboard under "Order History."
Q4: Can I cancel my order?
Orders cannot be changed or canceled after submission. Please review your order carefully before submitting. Contact Customer Support if you have questions.
Return Policy
Q1: Can I return my order?
Yes, returns are accepted within 15 days of purchase.
Q2: Will I have to pay the shipping fee on a return?
Yes, buyers are responsible for return shipping fees. For inquiries, contact support@z1kneebrace.com.
Customer Service
Q1: How can I contact customer support?
Online Chat: Click the chat icon at the bottom right of z1kneebrace.com
Phone: +91 86969 78884
Email: support@z1kneebrace.com
Our average response time is within 24 business hours
Phone: +91 86969 78884
Email: support@z1kneebrace.com
Our average response time is within 24 business hours
Product Questions
Q1: How do I know which product I need?
Consult your physician or doctor first. For product inquiries, email info@z1kneebrace.com.
Q2: How do I know which size I need?
Refer to the "How to Take Measurement and Size Chart" section on the product page for detailed instructions.
Q3: Can knee braces help prevent knee injuries?
Yes, knee braces help prevent knee injuries.
Q4: Are knee braces suitable for all age groups?
No, these knee braces are designed for adults only.
Q5: Can knee braces be worn over clothing?
No, do not wear a knee brace over clothing.
Q6: Are knee braces covered by insurance?
No, these knee braces are not covered by insurance.
Q7: Can I wear a knee brace while sleeping?
No, do not wear the knee brace while sleeping.
Q8: How do I clean and maintain my knee brace?
Do not wash the brace. Clean it with a mild damp cloth and dry completely before reuse.
Q9: How long should I wear a knee brace each day?
Start with 1-2 hours per day and gradually increase. Loosen all straps every 2-3 hours.
Q10: Can I wear a knee brace during physical activities or sports?
Yes, knee braces can be worn during light physical activities or sports.
Q11: Do Z1 knee braces come with a warranty?
Yes, we offer a 3-month warranty on the brace frame from the date of delivery. Soft goods like straps, padding, and neoprene condyle are not covered. See our Terms & Conditions for details.
Q12: Are Z1 knee braces suitable for both men and women?
Yes, they are suitable for both men and women.
Q13: Can a knee brace help with post-surgery recovery?
Yes, if recommended by your doctor, you can use a knee brace after surgery.
