Privacy Policy

1. Information We Collect and How We Use It

❖     Personal Information You Provide

When you register on our Website or place an order, we collect personal information such as:

●       Name

●       Address

●       Email address

●       Order history

This information is used to:

●       Create and secure your account

●       Identify you as a user

●       Process and deliver your orders

●       Respond to your inquiries and provide customer support

●       Send you transactional communications (e.g., order confirmations, invoices, updates)

●       Communicate marketing information about our products, promotions, and events (only if you consent)

●       Improve our products, services, and Website experience

●       Detect and prevent fraudulent or unauthorized activities

 

❖     Automatically Collected Information

●       When you visit our Website, we automatically collect certain information, including:

●       Operating system of your device

●       IP address (which may be used to approximate your location)

●       Browser type and language

●       Access times

●       Referring website

●       We also use cookies, web beacons, and similar technologies to enhance your experience and analyze Website usage.

2. Email Marketing and Consent

By providing your email address, you consent to receive marketing emails from us about our store, new products, and updates. You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email.

 

3. Age of Consent

By using this Website, you represent that you are at least the age of majority in your jurisdiction or have obtained consent from a parent or guardian if you are a minor.

4. How We Obtain Your Consent

You consent to our collection and use of your personal information by providing it to complete transactions, place orders, arrange deliveries, or return purchases.

5. How to Withdraw Your Consent

You may withdraw your consent to receive marketing communications by:

●       Clicking the “Unsubscribe” link in any marketing email

●       Emailing us at support@z1kneebrace.com

6. Protection of Professional Customer Information

If you are a professional placing regular or bulk orders through our Website, we assure you that your personal and business information will be kept strictly confidential. We will not share, sell, or use your information for any third-party marketing or other purposes without your explicit consent.

7. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Security of Your Information

We implement stringent security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include industry-standard encryption and secure servers.

Your password protects your account; never share it with anyone. We will never ask you for your password via email or phone.

9. Sharing Your Information

We do not share your personal information with third parties without your consent, except in the following cases:

●       Service Providers: Trusted third parties who perform services on our behalf and agree to protect your information consistent with this policy.

●       Legal Compliance: To comply with legal obligations, respond to lawful requests, or protect rights and property.

●       Emergency Situations: To protect the safety of any person.

●       Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred as a business asset.

10. Payment Security

All payments on Z1 Knee Brace are processed through secure, PCI-DSS compliant payment gateways managed by leading banks. We use SSL encryption to protect your credit/debit card information during transmission. We do not store your card details beyond the current transaction.

11. Third-Party Services

Our Privacy Policy does not cover third-party services linked or integrated with our Website. Please review their privacy policies separately.

12. Your Rights and Choices

You have the right to:

●       Access and update your personal information

●       Request deletion of your personal data (subject to legal and operational requirements)

●       Opt out of marketing communications

●       To exercise these rights, please contact us at support@z1kneebrace.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

➔    Email: support@z1kneebrace.com

Thank you for trusting Z1 Knee Brace with your information. We are committed to protecting your privacy.