Terms and Conditions

PRODUCTS AND SERVICES

Unless otherwise indicated, this website and its contents are the property of Z1 Knee Brace and/or its affiliates/associates (“Z1 Knee Brace”), whose registered offices are situated at:

●       Jodhpur, Rajasthan, India

The Website is an online service provided by Z1 Knee Brace, subject to your compliance with the terms and conditions set forth below. Please read this document carefully before accessing or using the Website.

By accessing or using the Website, you agree to be bound by these terms and conditions. If you do not wish to be bound by these terms, you may not access or use the Website. Z1 Knee Brace may modify this contract at any time, and such modifications shall be effective immediately upon posting on the Website. You agree to review the contract periodically, and your continued use of the Website shall be deemed acceptance of the modified contract.

All products, services, and information displayed on the Website constitute an ‘invitation to offer’. Your order constitutes your ‘offer’, which is subject to these terms and conditions. Z1 Knee Brace reserves the right to accept or reject your offer. Upon placing an order, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance. A contract is formed only when your payment is approved and debited.

ELIGIBILITY

Use of the Website is available only to persons who can enter into legally valid contracts under the Indian Contract Act, 1872. If you are a minor (under 18 years), you may use the Website only with the involvement of a parent or guardian.

USE OF THE WEBSITE

Except for information, products, or services clearly identified as supplied by Z1 Knee Brace, the Website does not operate, control, or endorse any other information, products, or services on the Internet. Z1 Knee Brace does not guarantee that files available for download are free of viruses or harmful code. You are responsible for implementing procedures to ensure data accuracy and backup.

Z1 Knee Brace provides the Website and related information “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. Z1 Knee

Brace is not liable for any damages arising from use of the Website or Internet. You assume all risks related to your use of the Website.

The Internet may contain unedited materials that could be offensive. Your access to such materials is at your own risk, and Z1 Knee Brace disclaims all responsibility.

CREDIT CARD DETAILS

You agree that all credit/debit card details provided are accurate and lawfully owned by you. Z1 Knee Brace will not share your card information with third parties except for fraud verification or as required by law. Z1 Knee Brace is not liable for fraudulent use of your card; liability rests with you.

YOUR CONDUCT

You agree to:

●       Provide accurate and authentic information at all times. Z1 Knee Brace reserves the right to verify and reject false information.

●       Use the Website and services lawfully and comply with all applicable laws.

●       Ensure delivery addresses are correct.

●       Review product descriptions carefully before ordering. By ordering, you agree to the product’s sale conditions.

●       Not disrupt or impair the Website or its access.

●       If non-delivery occurs due to incorrect information provided by you, any extra costs for re-delivery will be charged to you.

PAYMENTS

Payments can be made via credit card, debit card, or net banking. Orders are subject to pre-authorization checks. Goods will not be dispatched until payment is approved. If pricing errors occur, you will be notified and given the option to reconfirm or cancel your order.

Z1 Knee Brace reserves the right to correct errors and refuse orders based on inaccurate information.

PRODUCT WARRANTIES

We provide a 3-month warranty on the frame of the knee brace from the date of delivery. This warranty does not cover replacement parts such as straps, padding, neoprene condyles, or other soft goods.

To claim warranty, the buyer must first notify us of the damaged frame by sending photographs to support@z1kneebrace.com. We will replace the damaged frame part where possible. If replacement is not possible, a new product will be issued at our cost. 

BULK ORDER DISCOUNTS

We offer a minimum 10% discount on bulk orders, with no minimum quantity required. This discount applies to the product price only and excludes shipping charges and applicable duties, which are the buyer’s responsibility.

Note: Discount coupons on the website for single or multiple products (less than bulk orders) are separate and do not combine with bulk order discounts. Shipping for such orders is free, but taxes remain the buyer’s liability.

LIMITATIONS OF LIABILITY

Z1 Knee Brace will not be liable for:

●       Any direct loss where the Website is provided free of charge.

●       Any indirect, special, or consequential loss.

●       Business losses include loss of revenue, profits, contracts, goodwill, or data.

●       These limitations apply even if Z1 Knee Brace was advised of potential losses.

EXCEPTIONS

●       Nothing in these terms excludes liability for:

●       Death or personal injury caused by negligence.

●       Fraud or fraudulent misrepresentation.

●       Any liability that cannot be excluded by law.

REASONABLENESS

By using this Website, you agree that these exclusions and limitations are reasonable. If you do not agree, please do not use the Website.

OTHER PARTIES

You agree not to bring claims personally against Z1 Knee Brace’s officers or employees. The limitations of liability protect Z1 Knee Brace’s officers, employees, agents, subsidiaries, successors, assigns, and subcontractors.

DISCLAIMER

Product images are for representation only and may differ slightly from actual products. We do not guarantee the accuracy or completeness of information on the Website. Always read product labels and consult manufacturers for detailed information. Discounts are based on the latest MRP prices provided to us.

UNENFORCEABLE PROVISIONS

If any provision is found unenforceable, the rest of the terms remain in effect.

INDEMNITY

You agree to indemnify and hold harmless Z1 Knee Brace and its affiliates, officers, employees, and agents from any losses or damages arising from your breach of these terms.

BREACHES OF TERMS

If you breach these terms, Z1 Knee Brace may suspend or block your access, contact your ISP, or take legal action.

LEGAL DISCLAIMER

Additional duties or taxes may be charged by customs or government authorities. Z1 Knee Brace is not responsible for these charges, which are payable by the buyer.

If the buyer refuses to pay duties, the shipment may be destroyed at destination. Shipping and destruction charges of USD 60 per unit will be deducted, and the remaining amount refunded.

VARIATION

Z1 Knee Brace may revise these terms at any time. Revised terms apply from the date of publication on the Website. Please check regularly.

ASSIGNMENT

Z1 Knee Brace may transfer or subcontract its rights and obligations without notice. You may not transfer your rights or obligations.

SEVERABILITY

If any provision is unlawful or unenforceable, the rest remain effective. Parts of provisions may be severed if necessary.

ENTIRE AGREEMENT

These terms constitute the entire agreement between you and Z1 Knee Brace regarding your use of the Website.

JURISDICTION

These terms are governed by Indian law. Disputes are subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan, India.